Return & Refund Policy

Last updated: October 10, 2026

At Etsy247, we want you to feel confident when shopping with us. Please review our return and refund guidelines below.

1. Return Window

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

2. Return Eligibility

To be eligible for a return, items should generally be unused, in their original condition, and returned with their original packaging where applicable. Certain products may be excluded from returns when permitted by applicable law.

3. How to Request a Return

Before sending an item back, contact our support team at support@etsy247.com. Please include your order number, the item you wish to return, and the reason for your request.

Our team will provide the next steps and return instructions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us at support@etsy247.com with your order number and clear photos of the issue, if available.

5. Refund Processing

Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Shipping Costs

Original shipping charges and return shipping costs may be non-refundable unless otherwise stated or required by applicable law. We will explain any applicable return shipping arrangements when responding to your request.

7. Exchanges

If you need a different item, color, or option, contact us to discuss the available options.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation requests cannot always be accommodated once an order has been processed or shipped.

9. Contact Us

Email: support@etsy247.com
Website: https://etsy247.com